Privacy Policy for Yakoyo.ng

Last Updated: 21st March 2025

At Yakoyo.ng, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, and services (collectively, the “Platform”).  By using Yakoyo.ng, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Platform.

1. Who We Are

Our website address is: https://yakoyo.ng.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Information

• Contact Information: Name, email address, phone number, and delivery address.
• Account Information: Username, password, and profile details.
• Payment Information: Credit/debit card details, bank account information, or other payment methods.
• Order Information: Details of your orders, including restaurant, items, and delivery instructions.

2.2 Non-Personal Information

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the Platform, and interactions with features.
• Location Data: Approximate location based on IP address or GPS (if enabled).

2.3 Comments

When visitors leave comments on the site, we collect the data shown in the comments form, the visitor’s IP address, and the browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2.4 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2.5 Cookies

• If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
• If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

2.6 Embedded Content

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• To process and fulfil your orders.
• To communicate with you about your orders, including order confirmations and delivery updates.
• To provide customer support and resolve issues.

3.2 Platform Improvement

• To analyse usage patterns and improve the functionality of the Platform.
• To personalize your experience, such as recommending restaurants or dishes.

3.3 Marketing and Promotions

• To send you promotional offers, discounts, and newsletters (with your consent).
• To display targeted advertisements based on your preferences.

3.4 Legal and Security Purposes

• To comply with legal obligations and enforce our terms and conditions.
• To detect and prevent fraud, abuse, or security breaches.

4. How We Share Your Information

We may share your information with the following parties:

4.1 Restaurants and Delivery Partners

• We share your order details with restaurants and delivery partners to fulfil your orders.

4.2 Third-Party Service Providers

• We engage third-party vendors for payment processing, data analysis, and marketing services. These vendors are contractually obligated to protect your data.

4.3 Legal and Regulatory Authorities

• We may disclose your information if required by law or to protect our rights and interests.

4.4 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4.5 Password Resets

• If you request a password reset, your IP address will be included in the reset email.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Sensitive data, such as payment information, is encrypted during transmission.
• Access Controls: Only authorized personnel have access to your data.
• Regular Audits: We conduct regular security audits to identify and address vulnerabilities.

Despite these measures, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

• You can access and update your personal information through your account settings.

6.2 Data Deletion

• You can request the deletion of your account and personal information, subject to legal obligations.

6.3 Marketing Preferences

• You can opt out of receiving marketing communications by clicking the “unsubscribe” link in emails or adjusting your account settings.

6.4 Cookie Management

• You can manage cookies through your browser settings or our cookie consent tool.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example:

• Order details are retained for accounting and tax purposes.
• Account information is retained as long as your account is active.
• If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
• For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

8. Children’s Privacy

Yakoyo.ng is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

9. International Data Transfers

If you are accessing Yakoyo.ng from outside Nigeria, your information may be transferred to and processed in Nigeria or other countries. By using the platform, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the platform or via email. Your continued use of Yakoyo.ng after the changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@yakoyo.ng
Phone: [Insert Phone Number]
Address: 8 Akinjo Street, Osukoti Akure-South, Ondo State, Nigeria

12. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this policy shall be resolved in accordance with Nigerian law.